Elon Musk devotes personal time to improving Tesla Service and making it awesome. Now both the manufacturer and customers will pay a $100 fine if they cancel an appointment less than 24 hours in advance.
Tesla is well aware of the need to expand its service centers, and improve their work. It is clear that change is needed in this department, and it has already begun. To make the schedule more streamlined, Tesla has imposed a $100 fine on owners who cancel service appointments less than 24 hours in advance. This was a necessary measure, as canceling one appointment could throw the whole service center into disarray, disrupting the schedule, which will have an immediate negative impact on all subsequent clients.
While some owners considered this measure reasonable, others were very unhappy with such a policy. However, the company has a fair solution to the problem. In response to a tweet from a disgruntled customer, Tesla CEO Elon Musk said the company would pay a fine to customers if a service center canceled their appointment less than 24 hours before.
You’re right, we should credit Tesla owners $100 if we change appointments with less than 24 hours notice. Should be reciprocal. @Tesla— Elon Musk (@elonmusk) September 8, 2022
Note, I am putting a lot of time personally into advancing Tesla service to make it awesome. Hopefully, this is starting to be felt by Tesla owners.— Elon Musk (@elonmusk) September 8, 2022
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