Photo: Tesla China
Tesla China has created a special handling team that will meet the needs of the company's car owners, as Tesla strives to satisfy them while complying with all laws and regulations.
On April 20, Tesla China issued a statement on its Weibo account, addressing all of its customers, media, and friends. The company announced that it has established a special handling team that will focus on resolving as quickly as possible any problems and issues related to its vehicles that Tesla customers have.
Recently, a Tesla owner from China attracted a lot of attention at the Shanghai auto show by climbing onto the roof of the car. The woman expressed her dissatisfaction with an accident she had been in earlier. In this regard, Tesla China apologized for not being able to solve the problem of the car owner in time and announced the creation of a special team.
The company emphasized that it listens to different voices from the media, owner feedback, customer suggestions, and criticism. Tesla CEO Elon Musk himself has repeatedly reacted to owners' comments and constantly strives to make appropriate changes as soon as possible, if the situation requires it. Now, a custom-built team in China will respond to local customers' concerns, saying they are always ready to do their best to actively communicate with car owners and seek solutions.
"Dear customers, netizens, and media friends:
We apologize for failing to resolve the owner’s problem in time.
Today, we listen to all kinds of voices from the media and the Internet as in the past. Tesla is grateful to all car owners, netizens, and media friends for their trust and tolerance, and actively listens to the opinions and suggestions of customers, netizens, and media friends...and criticism. In order to make up for the discomfort of car owners to the greatest extent and the adverse effects on their car experience and life, and many other aspects, we are always willing to do our best to actively communicate with car owners, seek solutions with the most sincere attitude, and firmly fulfill our commitment to the responsibility to the end.
Tesla respects and firmly obeys the decisions of relevant government departments, respect consumers, abide by laws and regulations, and resolutely actively cooperate with all investigations of relevant government departments.
To this end, we have set up a special handling team, dedicated to special handling, and strive to meet the demands of car owners and strive to satisfy car owners under the condition of legal compliance.
At the same time, we still earnestly hope that car owners can give us the opportunity to find better solutions to the problem, strive to achieve a multi-satisfactory result, and truly protect the rights of consumers.
Based on this experience, we will try our best to learn from the lesson, carefully summarize it, and carry out strict self-examination and self-correction while cooperating with the investigation of relevant government departments, and sort out our own unreasonable and non-compliant issues and service procedures, and rectify and reform, and strive to achieve immediate inspection and reform, to respect consumers and respect the market.
We will continue to listen to customer feedback, continue to optimize customer experience and continue to serve every customer well.
I once again apologize to the owner and thank you for your tolerance and understanding."
© 2021, Eva Fox. All rights reserved.
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About the Author
Eva Fox joined Tesmanian in 2019 to cover breaking news as an automotive journalist. The main topics that she covers are clean energy and electric vehicles. As a journalist, Eva is specialized in Tesla and topics related to the work and development of the company.