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Owner satisfaction with a car is the most important criterion because, in fact, this is the most important priority for the manufacturer. Tesla again topped Consumer Reports' list of the most popular car brands according to owner reviews.
Consumer Reports asked owners if they would buy the same car again if given the opportunity. All responses were sorted by car brand, and an overall brand average was obtained. The results showed models of which brands satisfy the owners the most and least of all.
Tesla again, for the fourth year in a row, tops the list, a testament to a truly high standard of vehicles, which earns the highest praise and dedication from owners. The combination of vehicle performance, driving experience, and ownership leave only the best emotions, which inspires consumer love for the company's vehicles. In the overall ranking by brands, Tesla scored 88 points, which earns first place.
In second place is Lincoln with 79 points, which is 9 points lower than Tesla, and is a really big gap in terms of this study. The third and fourth places are held by Ram and Chrysler, both with 76 points. Subaru and Hyundai are in fifth and sixth places with 75 points each.
Source: Consumer Reports
The results were derived from an annual automotive survey of 369,000 vehicles for 2020. Consumer Reports researched cars from the 2018 to 2020 model years plus a few 2021 models, assuming the vehicle hadn't undergone significant changes during that time.
The Would Buy Again score is based on the percentage of owners who responded “definitely yes” to the question of whether they would buy the same vehicle if they had it to do all over again (considering price, performance, reliability, comfort, enjoyment, etc.). Factor ratings were determined based on the percentage of owners who said they were “very satisfied.”
Driving reflects acceleration and handling.
Comfort includes seats, noise, and ride.
Value determines whether owners felt they got what they wanted relative to the purchase price.
In-car electronics refers to the ease of using infotainment systems and Bluetooth.
Cabin storage is storage space between seats, in cup holders, around the dashboard, and other storage, not including trunk space.
© 2021, Eva Fox. All rights reserved.
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Article edited by @SmokeyShorts, you can follow him on Twitter
About the Author
Eva Fox joined Tesmanian in 2019 to cover breaking news as an automotive journalist. The main topics that she covers are clean energy and electric vehicles. As a journalist, Eva is specialized in Tesla and topics related to the work and development of the company.