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by Eva Fox November 16, 2019

On November 15, the Tesla Qingdao Yinchuan West Road Experience Center was inaugurated, which will include vehicle show, delivery and after-sales service to provide users with the best service. The completion of the new experience center not only provides consumers with the Jiaodong Peninsula more opportunities to get to know Tesla in close proximity, but also demonstrates Tesla’s determination to deepen in the Chinese market. We hope that in the future, more and more consumers will join the Tesla team to “accelerate the world’s transition to sustainable energy,” which contributes to zero emissions.

Photo credit: sina

Continuous improvement to provide consumers with unified service.

Unlike the traditional car sales model, Tesla always insists on providing consumers with real, efficient and transparent services. When a model of the car is selected, the consumer can pay the deposit through online booking at home. Direct and offline direct marketing allows consumers to use Tesla's global unified service based on experience, reservation and payment and, more importantly, to eliminate the dealer’s intermediate link and allow consumers to enjoy Tesla’s unified pricing system to reduce communication costs and improve customer service. According to a Consumer Reports survey, Tesla is not only the industry leader in customer satisfaction, but customer readiness for repeat purchases is also the highest in the industry.

Photo credit: sina

Unlike traditional car companies, Tesla services are not commercial, they adhere to the concept of “fast, convenient and revolutionary” service and strive to create the best experience for users. Therefore, based on the characteristics of smart car products and mobile network technology, Tesla has created a user-oriented intelligent after-sales service system to make vehicle maintenance, repair and modernization easier and more convenient. Through wireless software updates, Tesla easily connects to offline services, which allows you to solve problems at the service level and prevent them, while providing additional services that improve functionality and upgrade capabilities. Tesla expects that the development of an intelligent future can successfully open a new era of after-sales service for car self-service. By the end of 2019, Tesla plans to double the number of service centers from 29 to 63 and increase the number of charging stations by 39%. Read more about this in our article: "Tesla Plans to Expand Service Network in China."

Photo credit: sina

Tesla has always done everything possible to build a dedicated Tesla charging network in order to continuously improve the user experience. To date, Tesla's charging network has covered more than 200 cities across China, and the number of superchargers has exceeded 2100. They cover the main business areas, hotels, scenic spots and various cities in China, self-driving routes and other popular areas that carry user leisure provide the car owner with a comfortable charge.

Photo credit: sina

At the same time, in order to facilitate the continuous use of electric vehicles and further accelerate the transition of the world to sustainable energy, the charging process should be faster, so Tesla introduced the new V3 supercharger. V3 Supercharger is a new way with a new architecture. It is based on the Tesla energy storage product concept with a new 1 MW power cabinet that can support peak charging power up to 250 kW. At this charging speed, the all-wheel drive version of Model 3 can travel 75 miles in 5 minutes at peak power, which is equivalent to 1,000 miles per hour. The V3 Supercharger is expected to reduce user average charge time by 50%. At the end of this year, Tesla Supercharger V3 is expected to officially enter the Chinese market with the goal of creating a fast, uninterrupted and innovative service system for Chinese consumers.

Photo credit: sina

Since entering the Chinese market at the end of 2013, Tesla has continued to offer quality products and services to Chinese consumers. The development of a new regional market is exactly how Tesla continues to fulfill its obligations in the Chinese market. Today, China has become Tesla's largest single market outside North America and has broad development prospects. A clean future is still far away, but we are always convinced that under the leadership of Tesla’s mission “to accelerate the transition of the world to sustainable energy”, we will finally have a sustainable future.


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